Return Policy
Returns + Exchanges
At Freedom 250 Gear, we want you to be completely satisfied with your purchase. If you're not happy with your order, you may request a return or exchange within 30 days of purchase.
To be eligible:
- Items must be unused, in original condition, and in original packaging
- Items must be in resaleable condition
- Customized, personalized, or engraved items are not eligible for return
To initiate a return, please contact us at support@freedom250gear.com to receive a Return Authorization (RA#) and return instructions.
All return requests must include:
- Full name and contact details
- Order number
- Return Authorization number (RA#)
Returns are typically processed within 5–7 business days after receiving the item.
Refunds
Once your return is approved and inspected:
- Refunds will be issued to the original payment method
- Please allow 7–10 business days for the refund to reflect
If you face any issues, feel free to contact us at support@freedom250gear.com
Restocking Fee
Some returns may be subject to a restocking fee of up to 15%.
Sale Items
- Only regular-priced items are eligible for refunds
- Sale or discounted items are non-refundable
Shipping for Returns
- Customers are responsible for return shipping costs
- Original shipping charges are non-refundable
- For free shipping orders, shipping costs may be deducted from the refund
We strongly recommend using a trackable shipping service, as we are not responsible for lost returns.